Helpdesk System

What is Knowledgebase?

A knowledge base is a repository of helpful information that customers and employees can use to find answers to
commonly asked questions relating to a product or service, by themselves.

A good knowledge base will support multiple formats of learning, including solution articles or FAQs, product
manuals, tutorials, videos, and troubleshooting guides, all categorized into distinct themes or folders.

How to manage knowledgebase?

How you structure your knowledge base and its articles will either help your customers sift through it all – or
confuse and frustrate them. Some of your customers will likely be turning to your knowledge base because they
as possible to navigate through your knowledge base.

It goes without saying that it needs to be well planned and logical to follow. For your structure,
there are a few different options:

Folder

Folders provide a way for you to organize the related solution articles and files in your knowledge base.

Category

The categories provides a path to the customer so that they can go to right knowledge base to clear their doubts.

Article

A knowledge base or articles are saved documents from which a customer can fetch valuable information.

Knowledgebase Other Features

Rate Article

You can rate an article by click on like or dislike button.

Related Article

Display a list of article topics which are linked with one another.

Top Rated Article

Display a list of top rated articles arranged according to rating provided by users.

Search Article

Search for an article by just entering the keyword in search engine..

Latest Article

Display a list of article topics that are added most recently.

View Article in Website

View all published articles by category in the website.